384 FAQ – Everything You Need to Know

You must be at least 18 years old to register and use 384's services. Identity verification may be required during registration or prior to your first withdrawal. Any account suspected of being registered by a minor will be suspended immediately while an investigation is carried out.

On this page Log In, click the "Forgot Password" link and enter your registered email address. 384's system will send a password reset email within minutes. Follow the instructions in the email to set a new password. If the email doesn't arrive, check your spam folder or contact our support team.

Yes, the 384 platform is fully optimised for all mobile devices, including Android and iPhone. You can access all games and account features directly through your mobile browser with nothing to download. For a faster, smoother experience, you can also download the 384 app from our download page.

384 offers a wide range of entertainment options including Live Casino with real dealers (Baccarat, Roulette, Blackjack), multi-level Poker, exclusive Baccarat, Sports Betting (football, badminton, cricket, and more), and live match odds games. All games are accessible via mobile or desktop with a Malay-language interface.

384 accepts a variety of local Malaysian payment methods, including interbank transfers (such as Maybank, CIMB, Public Bank, RHB), popular e-wallets, and other instant payment options — all transacted in Malaysian Ringgit (MYR) for the convenience of Malaysian users.

Deposits to your 384 account are typically credited within minutes of a successful transaction. For withdrawals, processing times depend on the method chosen – most withdrawals to local Malaysian banks are completed within 1 to 3 business days. Your first withdrawal may require additional identity verification for security purposes.

The 384 platform uses SSL encryption to protect all user data and financial transactions. Our security monitoring system operates around the clock to detect suspicious activity. We recommend that users set a strong password, never share login credentials, and log out after each session – especially on shared devices.

Yes, 384 is built specifically for Malaysian users with a fully Malay-language interface. This covers navigation, game instructions, account notifications, customer support, and all official platform communications. We are committed to ensuring Malaysian users enjoy the most comfortable experience in their native language.

The 384 support team can be reached by email at [email protected]. We operate 24 hours a day, 7 days a week. For faster assistance, please include your account number and a detailed description of your issue in the email. Most enquiries are responded to within 2 to 4 business hours.

Yes, 384 is fully committed to responsible gambling. Users can set daily, weekly, or monthly deposit limits directly from their account settings. Cooling-off periods ranging from 24 hours to 30 days are also available. For long-term self-exclusion, please reach out to our support team at [email protected]. Visit the Responsible Gambling for more information.

An account may be suspended for several reasons, including incomplete identity verification, suspicious activity, or a self-requested suspension. If your account has been blocked, contact the 384 support team at [email protected] with your account details. We will investigate and provide a response within 24 business hours. Please have a valid identification document ready to help speed up the resolution process.