Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount through your account settings. Reductions take effect immediately.
384 Responsible Gaming – Play Smart, Live Balanced
At 384, we believe that great entertainment starts with self-awareness. This page provides guides, control tools, and support resources to help you play in a healthy and responsible way.
Gaming is for entertainment — not a solution to financial problems.
◆ Play for Fun, Not Dependency
◆ Set Your Budget Limit Today
◆ Taking a Break Is the Smart Choice
◆ Protect Minors
◆ Professional Support Is Always There
◆ Self-Control Starts With You
◆ Recognise the Early Warning Signs
1. 384's Commitment to Responsible Gaming
384 takes its social responsibility as an online entertainment provider seriously. We believe every user deserves an enjoyable gaming experience without it affecting their personal wellbeing, family life, or finances.
Responsible gaming at 384 is more than a slogan — it is built into the way we design our platform, set our policies, and engage with our users. We provide a range of tools and resources to help users stay in control, and we consistently encourage a mindful approach to every gaming session.
It is important to remember that online gaming is a form of entertainment, much like watching a film or attending a concert. It should be enjoyed within your means and free time — not treated as a primary income source or a way to relieve stress.
2. Recognising the Signs of At-Risk Behaviour
Early awareness is key to prevention. Here are some signs that your gambling habits may warrant a closer look:
- Playing longer or spending more than you originally planned.
- Using money set aside for daily essentials — bills, groceries, or transport — to fund gambling.
- Continuing to play in an attempt to recover previous losses ("chasing losses").
- Feeling anxious, restless, or irritable when unable to play.
- Hiding your gaming activity from family members or friends.
- Neglecting work, family, or personal health due to gambling.
- Borrowing money or selling assets to fund gaming activity.
If you recognise two or more of the signs above in yourself, we strongly encourage you to use the self-control tools available on the 384 platform or to seek professional help.
3. How to Set Healthy Time & Budget Limits
One of the most effective ways to stay safe while playing is to set clear limits before you start. Here is a practical guide you can follow:
- Monthly Budget Limit: Decide on the maximum amount you are comfortable spending on online entertainment each month — and treat it like a non-refundable entertainment budget. This amount should not exceed 5–10% of your discretionary income after all essential needs are met.
- Session Time Limit: Set a timer on your phone or use the platform's reminder feature to cap each gaming session. Taking a break every 45–60 minutes is a good habit.
- Play-Free Days: Plan at least 2–3 days a week as "rest days" where you stay off the platform entirely.
- Avoid Gambling When Stressed: Avoid playing when you are feeling sad, stressed, angry, or emotionally unstable — decisions made in such states are rarely rational.
4. Self-Control Tools on the 384 Platform
384 offers several self-control tools that you can activate through your account settings:
- Deposit Limit: You can set daily, weekly, or monthly deposit limits on your account. Once a limit is in place, our system will block any deposit that exceeds the amount you've specified. Reductions to your limit take effect immediately, while increases require a 7-day waiting period.
- Cooling-Off Period: If you feel you need a break from the platform, you can activate a temporary cooling-off period ranging from 24 hours to 30 days. During this time, your account will be blocked from all gaming activity and new deposits.
- Self-Exclusion: For more serious cases, 384 supports the concept of self-exclusion, where users can voluntarily request to close their account for an extended period — from 3 months to permanently. All requests are handled with full respect and without unnecessary questioning. Contact our support team at [email protected] to begin the process.
We encourage users to make use of these tools proactively, not only once a problem has already arisen.
5. Minor Protection
The 384 platform is strictly for users aged 18 and above. We enforce rigorous measures to ensure minors cannot access our services:
- All new registrations require age and identity verification through valid documentation.
- Any account suspected of belonging to a minor will be suspended immediately pending investigation.
- We encourage parents and guardians to install parental control software on shared devices to prevent unintended access by children.
If you suspect that someone under 18 has accessed or attempted to register an account on 384, please report it to our support team immediately at [email protected].
6. Life Balance & Professional Support
Maintaining a balance between entertainment and everyday responsibilities is a mark of good judgement. 384 encourages all users to:
- Prioritise family relationships and professional responsibilities above all online entertainment activities.
- Ensure that gaming does not interfere with your sleep, meals, exercise, or quality time with loved ones.
- Speak openly with someone you trust if you feel that gaming is starting to affect your life negatively.
If you or someone you know needs professional help with gambling addiction, we encourage you to reach out to a qualified counsellor or a relevant support organisation in Malaysia. Seeking help is a sign of strength, not weakness.
For enquiries or assistance related to self-control tools on the 384 platform, reach us at: [email protected]. Our team will respond with full respect and confidentiality.
Self-Control Tools – Quick Summary
Cooling-Off Period
Activate a gaming pause from 24 hours to 30 days. All gaming activity and deposits are fully suspended during this period.
Self-Exclusion
Voluntarily close your account for a period of 3 months to permanently. Contact our support team to start this process safely and confidentially.
Need Help or Have a Question?
The 384 support team is here to help, with full respect for your privacy. Whether you want to activate self-control tools, ask about deposit limits, or simply find out more — we are here for you.