384 Privacy Policy – Our Commitment to Your Data

1. Information We Collect

When you register and use the 384 platform, we collect several categories of information to ensure a smooth, secure, and personalised user experience. The types of information collected include:

• Account Information: Full name, email address, phone number, date of birth, and proof of identity provided during registration or account verification.
• Payment Information (MYR): Local payment method details such as bank account numbers, account holder names, or e-wallet information used for MYR deposits and withdrawals.
• Device & Browser Information: Your IP address, device type, operating system, browser version, screen resolution, and Internet Service Provider (ISP) name.
• Usage Data: Login records, gameplay activity logs, transaction history, settings preferences, and interactions with platform content.
• Cookies and Tracking Technologies: Session data, preference cookies, and unique device identifiers stored in your browser while using the platform.

We only collect information that is strictly necessary to operate our services and will not request personal information beyond what is operationally required.

2. How We Use Your Information

Information collected by 384 is used exclusively for the following purposes:

• To process account registrations, identity verification, and user account management.
• Securely and accurately processing deposits, withdrawals, and all financial transactions in MYR.
• Providing effective customer support and responding to enquiries accurately.
• To send account-related notifications, security updates, and important service information.
• Detecting and preventing fraud, unauthorised access, and suspicious activity that could harm the platform or other users.
• To fulfil our legal and regulatory compliance obligations applicable in Malaysia.
• To improve the platform's functionality, design, and performance through anonymised usage data analysis.

384 will not use your information for third-party advertising purposes without your express consent.

5. Sharing Information with Third Parties

384 does not sell, rent, or trade users' personal information to third parties for advertising or commercial purposes. That said, there are limited situations where information may be shared:

• Payment Processors: Transaction information that must be shared with licensed payment processors to facilitate the secure processing of MYR deposits and withdrawals.
• Legal Requirements: Where required by a court order, regulatory directive, or applicable Malaysian law, we may be obligated to disclose certain information to the relevant authorities.
• Technical Service Providers: Companies providing technical services to 384 (such as cloud computing or analytics) may process certain user data, subject to strict confidentiality agreements.

In all of the above cases, we ensure that any party receiving data is bound by data protection obligations equivalent to our own standards.

6. User Rights, Policy Changes & How to Contact Us

As a registered 384 user, you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: If the information we hold about you is inaccurate or out of date, you have the right to request a correction via your account settings or by contacting customer support.
• Right to Erasure: You may request the deletion of your account and personal data, subject to any applicable legal retention requirements.
• Right to Object to Processing: You have the right to object to the use of your data for certain purposes, such as marketing communications.

Privacy Policy Changes: 384 reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated via your registered email or through an in-platform notice. The updated effective date will be stated at the top of this document.

How to Contact Us: For any enquiries, requests, or concerns regarding your data privacy, please reach out to our support team at: [email protected]. We are committed to responding to all privacy-related enquiries within 5 business days.